What with defects ?
Warranty terms and defects.
On all our products the normal warranty of one year applies. Arworld has its own reapairservice en always has its workplace and selected artists do all the repairs and reconstructions.
Excluded of Warranty:
Excluded of Warranty:
The following cases are excluded from the normal warranty:
- Broken sculptures.
- Damage as a consequence of wrongful use.
- Liquid- or water damage.
- Damage caused by falling or bumping.
These can however be repaired or reconstructed for a reasonable price outside your normal warranty.
Defect on arrival.
When it turns out that your product does not function properly on arrival or is broken from the start, please contact our cutomerservice. If we can confirm / check the defect you will receive a new product in most cases. Please note: If you send a product back which did not function or was broken, be sure to include all of the original packaging in the best possible state.
Action plan Warranty and Defects.
Do you wish to use the warranty? Please follow the next action plan for a smooth handling of your problems. This way we can handle your return product as soon as possible.
- Please inform our customerservice that you wish to return a product.
2. When you return a product for repairs please follow the next set of instructions:
- Please ALWAYS include a clear discription of your complaint.
- Be sure to ALWAYS give us your full name, address, phone number and email address.
- Include a copy of your original invoice and (if supplied) an original warranty card.
- Send only the product on which you want to apply the warranty...
- Wrap the product very well so no transportdamage can occur.
- We advise you to send your product signed and insured.
3. After we receive the product we will send you an email to confirm.
4. If you send the product within the warranty period of one year please note that the postal costs are for the customer and include 10 GBP for signed and insure the return of the product to you.
5. After receiving your product we will investigate and give you a repair proposal as soon as possible.
Costs.
- Please Note: The costs of shipping and handling are for the customer.
- If we have to send a product back to you when the product is beyond repairs it will cost you a total of 20 GBP. (excluding shipping and handeling)
- Research costs are 30 GBP (outside the normal warranty and if your product is beyond repairs) unless proven otherwise.
Things outside normal warranty are:
- Drop damage, bumping of the product, water damage, forcibly handling of the product, wrongful usage.
You will get three (3) month warranty on repairs unless stated differently.
Should you not have received a repair-status e-mail after the expected repair period has passed you can send an e-mail with the status-request to repair@artworld.nl .
Our service department can be reached from Monday till Friday for your questions. On Saturday the repaired item can be picked up in our store in Hoogvliet, Rotterdam. On Sundays we are closed.
Warranty Terms.
Should you not have received a repair-status e-mail after the expected repair period has passed you can send an e-mail with the status-request to repair@artworld.nl .
Our service department can be reached from Monday till Friday for your questions. On Saturday the repaired item can be picked up in our store in Hoogvliet, Rotterdam. On Sundays we are closed.
Warranty Terms.
- The item (as mentioned on the invoice) bought by you has a one year warranty from the date (also mentioned on the invoice) for material- and/or fabrication faults unless the law states any different.
2. If the product has a defect like material- and/or fabrication faults within the determent warranty term (this will be determent by artworld) Artworld.nl will, without any costs repair or replace the item.
3. Replacement and/or repair will not renew or prolong the original warranty term.
4. Liability for caused damage (in any form) caused by a malfunction in an item or product is explicitly excluded.
5. Repairs outside the normal warranty term are being processed as soon as possible for a reasonable price.
6. No claim can be made on the warranty if the product is wrongly handled, by others then artworld (or by artworld determent repair men) has been repaired, the product has been the victim of severe neglect, brands and/or serial numbers of the product and/or the warranty certificate has been changed and/or altered.
7. With an eventual malfunction the item must be send to artworld with a copy of the invoice and other enclosed warranty certificates and documents.
8. The shipping and handling cost involving warranty issues are for the customer.
